www.vastravinod.com has a friendly return and refund policy to ensure your
online purchase is free of stress. We offer \"100% Buyer Protection
Program\" for our valued customers. We do not release your payment to the
seller till the products are received by you and you are happy with it. We are
always with you, before your purchase and after your purchase. We are not
perfect but we have ensured hard that our refund/return policies do not bring
any ugly surprises to you post your purchase.
What is Vastra Vinodís
Our \"100% Buyer Protection Program\" allows for
easy returns and refunds for:
1. Products which you received in
2. Products not as per description/photo on the website.
3. Products which you may not like for quality, color and
design related issues.
All the products must be returned in the original
condition they were received in along with any bills and labels. Please follow
the below given steps to register your dispute within 3 days of receipt of the
product. Disputes registered after 3 days of delivery may not be entertained by
sellers. Custom stitched products cannot be returned.
How to raise dispute for an order?
You need to register your dispute in either of the two
1. By sending email to firstname.lastname@example.org with images
of broken/defective/damaged products within 3 days of delivery. We need photos
of the damaged/defective/different products received so that we can defend your
dispute with relevant seller. Please mention your order number in the email.
2. Register dispute directly with seller by following
below procedure for direct resolution which usually is faster.
To register dispute directly with seller, please follow
below mentioned easy process:
1. Go to your customer account here at http://vastravinod.com/index.php?mainpage=ext&extval=ecommerce&option=login and sign in when prompted.
2. Or Click the \"My Account link\" at the top of
the site and sign in when prompted.
3. Click on the \"Confirmed Orders\" Tab on the
left side and Select the Order you wish to return.
4. On the order detail page you will see \"Raise
Dispute with Seller\" section.
5. Enter the details of your dispute and attach relevant
6. Click \"Raise Dispute to Seller\" button once
7. If you are not registered on www.vastravinod.com, you
can register by clicking the \"Register\" link on the top of website
and then file the dispute or you can send email to email@example.com
After the seller reviews your return request, you will receive an e-mail with
instructions on resolution or return of your item. Please allow the seller
three days to respond to your return request and provide instructions on returning
your item. We recommend using an online traceable courier service for returning
What to do if Seller is not
responding to the dispute?
Please allow 3 business days for your seller to address
the issue and provide instructions for your return/ resolution. If the seller
does not respond even after 3 business days, or if your issue is not addressed
to your satisfaction, you can submit the dispute by sending email to firstname.lastname@example.org
and we will ensure you get timely resolution to your dispute.
Who pays for the delivery charges for
returning of products?
When you\'re returning an item that was damaged/ defective
or due to an error on the seller\'s part, you will be compensated for return
courier charges. You will be paid flat Rs. 100 voucher which can be used to buy
any of the Vastra Vinod products for next 3 months. If the product has been
picked from you by Vastra Vinod arranged courier partner, the return delivery
voucher will not be issued since no return cost was incurred by you. Please
pack well when you are returning the product.
The amount you paid for the product plus any shipping paid at the time of order
will be directly refunded back to your bank account/credit card/debit card
within 15 working days of refund.
When will I be refunded?
We can refund you when the seller notifies us of the
receipt of the item back from you or the online tracking shows as delivered to
the seller address. Remember that items have to be returned to sellers directly
by you unless a return pickup has been authorized by www.vastravinod.com team.
Once the seller notifies us of the receipt of the return item, we will credit
the amount back to you within 15 working days (does not include Saturdays,
Sundays and Bank Holidays).
How are items packaged?
All items are carefully packaged as to avoid any form of
damage. We ensure the package is water proof with plastic wrap.
What are the shipping charges?
Sellers provide FREE delivery on most items in India. Some
items may have shipping depending on the nature of the product. For
International orders, the shipping charges are different for different items
and is mentioned clearly on the product page. Also Prices may be different for
different countries to account for shipping costs as sellers are free to set
their prices and prices listed in INR are only for India.
What is the estimated delivery time?
The estimated time of delivery is within 10 working days
for domestic orders and 21 working days for international orders. All orders
get shipped within 5 days from the Sellerís warehouse.
How will the delivery be done?
We try to process all deliveries through reputed courier
companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where
the pincode/zipcode is not servicable by these courier companies, we use Indian
Speed Post for those deliveries.
If there is no courier service available in your area, we
will get in touch with you and try to work out a convenient alternate delivery
location that is serviced by our courier partners.
Do you deliver
Vastra Vinod does deliver items internationally. You
are more than welcome to make your purchases on our site from anywhere in the
world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely
and timely to you.
How can I track the delivery of my
All Vastra Vinod items are delivered through reputed
courier partners who will provide you with a Tracking ID for your order by
which you can track your delivery on the respective websites of our courier
partners. We email you the tracking number after we dispatch your order.
Who would be responsible for paying
local taxes in countries outside of India?
Customs Duty & other international taxes etc. if
applicable will have to be borne by the customer according to the laws of the